Wall Flange Kit 32mm MDPE + Brass Bib Tap with Geka Claw Outlet
We guarantee that your order will be delivered before the scheduled delivery date. You can check the logistics information of the package at any time to track the transportation progress. If the delivery is delayed due to non-justifiable reasons, we will refund 10% of the total order amount as compensation.
Refund and Return Guarantee
If the goods you receive are not dispatched, lost during transportation, damaged upon signing for, or if you find any quality issues or non-compliance with requirements, you can apply for a full refund. We promise to handle your refund application quickly and transparently.
For more detailed information about delivery, returns, and refunds, please refer to the following explanations.
We guarantee that your order will be delivered before the scheduled delivery date. You can check the logistics information of the package at any time to track the transportation progress. If the delivery is delayed due to non-justifiable reasons, we will refund 10% of the total order amount as compensation.
Refund and Return Guarantee
If the goods you receive are not dispatched, lost during transportation, damaged upon signing for, or if you find any quality issues or non-compliance with requirements, you can apply for a full refund. We promise to handle your refund application quickly and transparently.
For more detailed information about delivery, returns, and refunds, please refer to the following explanations.
Returns & Refunds Policy
Last Updated: 01 September 2026
At Bath HK Room (bathhkroom.com) , we want our customers to shop with confidence. Our range includes Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.
This policy explains how returns, cancellations, exchanges, and refunds are handled for purchases made through our website, in compliance with UK consumer law.
1. Statutory Right to Cancel (Cooling-off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods without giving any reason (for distance sales).
-
The cancellation period ends 14 days after the day you (or a person you nominate) receive the goods.
-
You must notify us of your decision to cancel within this 14-day period.
-
You then have a further 14 days to return the goods to us.
This statutory right is in addition to our voluntary 14-day returns policy (see Section 2).
2. 14-Day Voluntary Returns
In addition to your statutory rights, we offer a 14-day return period for eligible purchases.
-
You may request a return within 14 days of receiving your order.
-
This applies to both change-of-mind returns and returns due to other non-fault reasons.
-
Our 14-day return policy does not affect your statutory consumer rights.
3. Conditions for Return
To be eligible for a return (whether under statutory rights or our voluntary policy), the product must meet the following conditions:
-
Unused and in the same condition as received.
-
In its original packaging and in a resalable condition.
-
All accessories, parts, and instructions must be complete.
4. Exchanges
We accept exchanges for eligible items.
-
If you wish to exchange an item for a different product (e.g., a different size, colour, or model), please contact our customer service team to arrange this.
-
Exchanges are subject to stock availability.
-
The same conditions apply to exchanges as to returns (e.g., items must be unused, in original packaging).
-
If the replacement item is of higher value, a supplementary payment may be required.
-
If of lower value, the difference will be refunded to you via your original payment method (VISA or Mastercard).
-
No restocking fee is charged for exchanges.
5. Return Costs
5.1 Returns for Faulty, Damaged or Incorrect Items
If the return is necessary because of an error on our part (incorrect item sent, faulty goods, or damage upon delivery), we will cover the full cost of return transportation and issue a full refund.
This includes:
-
Incorrect item dispatched
-
Faulty or defective products
-
Damage sustained during transit
-
Items not as described
5.2 Returns for Change of Mind (Non-Fault)
If you are returning a product for personal reasons (change of mind, doesn't fit your needs, etc.):
-
You are responsible for the return transportation costs.
-
We will arrange collection and deduct the cost from your refund, or you may arrange your own return with a courier.
Important: Under UK law, for non-fault returns, the cost of returning the goods is normally borne by the consumer. We clearly communicate this cost structure to you.
6. Items Not Accepted for Return
The following items are not eligible for return or refund:
-
Items returned after the 14-day cancellation period or the 14-day voluntary return period (where applicable)
-
Items that have been used, damaged, or altered (beyond reasonable inspection)
-
Items missing accessories, parts, or instructions
-
Items specifically made to your specifications or clearly personalised (bespoke products)
7. Return Process
To request a return, exchange, or refund, please contact our customer service team:
-
By Email: service@bathhkroom.com
-
By Phone: +44 20 4531 5552
Please provide:
-
Order number
-
Customer name
-
Product name
-
Delivery address
-
Reason for return
-
Photographs (especially for damaged or faulty items)
Our team will review your request and respond within 1 to 2 business days.
If your return is approved, we will provide:
-
A return address (or collection instructions for large items)
-
Detailed packaging and handling instructions for safe return transportation
Important Note on Return Labels:
-
For all UK returns, a pre-paid return label will be included in your original package for your convenience.
-
If you have lost or misplaced the label, please contact us and we will email a replacement.
-
For returns from outside the UK (if applicable), you will be responsible for arranging and covering the cost of return shipping.
8. Refund Timeline
Once we receive the returned product (or complete the collection), we will inspect it to confirm it meets the return conditions.
-
Refund processing time: We aim to process your refund within 3 business days of receiving the returned goods.
-
Refund method: Refunds will be made to the original payment method used for your purchase (VISA or Mastercard).
-
Confirmation: You will receive an email confirmation once the refund has been processed.
9. Faulty or Damaged Items
If the product you receive is:
-
Faulty or damaged
-
Not as described
-
Not fit for purpose
Please contact us within 48 hours of delivery, providing clear photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include:
-
Full refund
-
Replacement
-
Repair (where feasible)
-
Price reduction
Important: Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Goods must be as described, fit for purpose, and of satisfactory quality.
10. Order Cancellation (Before Dispatch)
If your order has not yet been processed and dispatched, you can request cancellation:
-
Please contact us as soon as possible.
-
If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund.
-
Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
11. Delivery Charges and Refunds
Our standard UK delivery is free of charge.
-
As no standard delivery fee is charged, there is normally no delivery charge to deduct from or refund.
-
If you paid for a premium delivery service (where applicable), the delivery charge may be refundable in accordance with UK consumer law.
12. Statutory Rights and Legal Compliance
Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.
In particular, this policy does not affect rights relating to:
-
Faulty goods
-
Goods that are not as described
-
Goods that are not fit for purpose
-
Statutory cancellation rights under the Consumer Contracts Regulations
UK law does not allow businesses to remove consumers' legal rights through a returns policy.
13. Contact Us
If you have any questions about returns, refunds, or this policy, please contact our customer service team:
Bath HK Room
Administrative Headquarters / Registered Office:36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
-
Email: service@bathhkroom.com
-
Phone: +44 20 4531 5552
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
14. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
15. Changes to This Returns Policy
Bath HK Room reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
16. Governing Law
This Returns & Refunds Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Bath HK Room (bathhkroom.com) , we want our customers to shop with confidence. Our range includes Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.
This policy explains how returns, cancellations, exchanges, and refunds are handled for purchases made through our website, in compliance with UK consumer law.
1. Statutory Right to Cancel (Cooling-off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods without giving any reason (for distance sales).
-
The cancellation period ends 14 days after the day you (or a person you nominate) receive the goods.
-
You must notify us of your decision to cancel within this 14-day period.
-
You then have a further 14 days to return the goods to us.
This statutory right is in addition to our voluntary 14-day returns policy (see Section 2).
2. 14-Day Voluntary Returns
In addition to your statutory rights, we offer a 14-day return period for eligible purchases.
-
You may request a return within 14 days of receiving your order.
-
This applies to both change-of-mind returns and returns due to other non-fault reasons.
-
Our 14-day return policy does not affect your statutory consumer rights.
3. Conditions for Return
To be eligible for a return (whether under statutory rights or our voluntary policy), the product must meet the following conditions:
-
Unused and in the same condition as received.
-
In its original packaging and in a resalable condition.
-
All accessories, parts, and instructions must be complete.
4. Exchanges
We accept exchanges for eligible items.
-
If you wish to exchange an item for a different product (e.g., a different size, colour, or model), please contact our customer service team to arrange this.
-
Exchanges are subject to stock availability.
-
The same conditions apply to exchanges as to returns (e.g., items must be unused, in original packaging).
-
If the replacement item is of higher value, a supplementary payment may be required.
-
If of lower value, the difference will be refunded to you via your original payment method (VISA or Mastercard).
-
No restocking fee is charged for exchanges.
5. Return Costs
5.1 Returns for Faulty, Damaged or Incorrect Items
If the return is necessary because of an error on our part (incorrect item sent, faulty goods, or damage upon delivery), we will cover the full cost of return transportation and issue a full refund.
This includes:
-
Incorrect item dispatched
-
Faulty or defective products
-
Damage sustained during transit
-
Items not as described
5.2 Returns for Change of Mind (Non-Fault)
If you are returning a product for personal reasons (change of mind, doesn't fit your needs, etc.):
-
You are responsible for the return transportation costs.
-
We will arrange collection and deduct the cost from your refund, or you may arrange your own return with a courier.
Important: Under UK law, for non-fault returns, the cost of returning the goods is normally borne by the consumer. We clearly communicate this cost structure to you.
6. Items Not Accepted for Return
The following items are not eligible for return or refund:
-
Items returned after the 14-day cancellation period or the 14-day voluntary return period (where applicable)
-
Items that have been used, damaged, or altered (beyond reasonable inspection)
-
Items missing accessories, parts, or instructions
-
Items specifically made to your specifications or clearly personalised (bespoke products)
7. Return Process
To request a return, exchange, or refund, please contact our customer service team:
-
By Email: service@bathhkroom.com
-
By Phone: +44 20 4531 5552
Please provide:
-
Order number
-
Customer name
-
Product name
-
Delivery address
-
Reason for return
-
Photographs (especially for damaged or faulty items)
Our team will review your request and respond within 1 to 2 business days.
If your return is approved, we will provide:
-
A return address (or collection instructions for large items)
-
Detailed packaging and handling instructions for safe return transportation
Important Note on Return Labels:
-
For all UK returns, a pre-paid return label will be included in your original package for your convenience.
-
If you have lost or misplaced the label, please contact us and we will email a replacement.
-
For returns from outside the UK (if applicable), you will be responsible for arranging and covering the cost of return shipping.
8. Refund Timeline
Once we receive the returned product (or complete the collection), we will inspect it to confirm it meets the return conditions.
-
Refund processing time: We aim to process your refund within 3 business days of receiving the returned goods.
-
Refund method: Refunds will be made to the original payment method used for your purchase (VISA or Mastercard).
-
Confirmation: You will receive an email confirmation once the refund has been processed.
9. Faulty or Damaged Items
If the product you receive is:
-
Faulty or damaged
-
Not as described
-
Not fit for purpose
Please contact us within 48 hours of delivery, providing clear photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include:
-
Full refund
-
Replacement
-
Repair (where feasible)
-
Price reduction
Important: Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Goods must be as described, fit for purpose, and of satisfactory quality.
10. Order Cancellation (Before Dispatch)
If your order has not yet been processed and dispatched, you can request cancellation:
-
Please contact us as soon as possible.
-
If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund.
-
Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
11. Delivery Charges and Refunds
Our standard UK delivery is free of charge.
-
As no standard delivery fee is charged, there is normally no delivery charge to deduct from or refund.
-
If you paid for a premium delivery service (where applicable), the delivery charge may be refundable in accordance with UK consumer law.
12. Statutory Rights and Legal Compliance
Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.
In particular, this policy does not affect rights relating to:
-
Faulty goods
-
Goods that are not as described
-
Goods that are not fit for purpose
-
Statutory cancellation rights under the Consumer Contracts Regulations
UK law does not allow businesses to remove consumers' legal rights through a returns policy.
13. Contact Us
If you have any questions about returns, refunds, or this policy, please contact our customer service team:
Bath HK Room
Administrative Headquarters / Registered Office:36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
-
Email: service@bathhkroom.com
-
Phone: +44 20 4531 5552
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
14. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
15. Changes to This Returns Policy
Bath HK Room reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
16. Governing Law
This Returns & Refunds Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Delivery & Shipping Policy
Last Updated: 01 September 2026
At Bath HK Room, we offer delivery across the United Kingdom on eligible garden and outdoor product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All garden and outdoor product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
-
Standard delivery timeframe: 7 to 15 business days (transit time after dispatch).
This is an estimated delivery timeframe and may vary depending on:
-
Product availability
-
Order size
-
Delivery location
-
Courier capacity
-
Seasonal peaks and public holidays
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
-
A confirmation of your scheduled delivery date
-
Contact information for the delivery team
Please ensure that your telephone number and email address are correct.
6. Access and Delivery Requirements
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
-
Doorways and hallways
-
Staircases and stairwells
-
Lifts (size and weight capacity)
-
Corridors and turning spaces
-
Parking and access for a large delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
7. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
-
Transport disruption
-
Severe weather
-
Supplier delays
-
Peak shipping periods
-
Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
8. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
-
Your order number
-
Your name
-
Photographs of the issue
-
A description of the problem
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
9. Contact Us
Bath HK Room
-
Email: service@bathhkroom.com
-
Phone: +44 20 4531 5552
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
10. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
11. Changes to This Delivery Policy
Bath HK Room reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
12. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Bath HK Room, we offer delivery across the United Kingdom on eligible garden and outdoor product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All garden and outdoor product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
-
Standard delivery timeframe: 7 to 15 business days (transit time after dispatch).
This is an estimated delivery timeframe and may vary depending on:
-
Product availability
-
Order size
-
Delivery location
-
Courier capacity
-
Seasonal peaks and public holidays
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
-
A confirmation of your scheduled delivery date
-
Contact information for the delivery team
Please ensure that your telephone number and email address are correct.
6. Access and Delivery Requirements
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
-
Doorways and hallways
-
Staircases and stairwells
-
Lifts (size and weight capacity)
-
Corridors and turning spaces
-
Parking and access for a large delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
7. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
-
Transport disruption
-
Severe weather
-
Supplier delays
-
Peak shipping periods
-
Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
8. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
-
Your order number
-
Your name
-
Photographs of the issue
-
A description of the problem
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
9. Contact Us
Bath HK Room
-
Email: service@bathhkroom.com
-
Phone: +44 20 4531 5552
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
10. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
11. Changes to This Delivery Policy
Bath HK Room reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
12. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Frequently Asked Questions
Last Updated: 01 September 2026
Find below the answers to the most frequently asked questions about our products, your order, and our services on bathhkroom.com.
At Bath HK Room, we offer a range of high-quality outdoor and garden products including Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.
1. Q: What types of products do you offer?
A: We specialise in outdoor and garden products designed to make watering and garden maintenance easier. Our range includes:
-
Garden Taps – Durable, weather-resistant outdoor taps.
-
Irrigation Accessories – Connectors, hoses, and fittings for efficient watering systems.
-
Large Floor Cushions – Comfortable, weather-resistant cushions for relaxing indoors or outdoors.
-
Lawn Sprinklers – Oscillating, rotating, and stationary sprinklers for even lawn coverage.
All our products are brand new and carefully selected for quality, durability, and value.
2. Q: Are your products brand new?
A: Yes, all products we sell are brand new and carefully selected for quality, durability, and value. We work with trusted suppliers to ensure consistent quality across our collection.
3. Q: What payment methods do you accept?
A: Payments on our Site are made exclusively by bank card. We accept:
-
VISA
-
Mastercard
All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.
4. Q: How long does it take to process my order?
A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.
-
Orders placed after the cut-off time are processed on the next business day.
5. Q: What are the delivery costs?
A: Our standard UK delivery is completely free of charge for all orders. We do not charge any additional standard delivery fees or hidden surcharges at checkout.
6. Q: What is the estimated delivery time?
A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.
7. Q: Do you deliver throughout the UK?
A: Yes! We are pleased to provide complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
8. Q: What is your returns policy?
A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.
In addition, we offer a 14-day voluntary return period for eligible purchases.
Conditions for Return:
-
The product must be unused and in the same condition as received.
-
It must be in its original packaging and in a resalable condition.
-
All accessories and instructions must be complete.
-
For garden taps, irrigation accessories, and lawn sprinklers: The product must not have been installed or connected to a water supply.
-
For large floor cushions: The product must be clean, free from stains, and without any odours.
We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.
For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.
For any return or exchange request, contact us at service@bathhkroom.com. For more details, please consult our full Returns & Refunds Policy available on the Site.
9. Q: What should I do if I receive damaged or faulty products?
A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@bathhkroom.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.
10. Q: Can I modify or cancel my order?
A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@bathhkroom.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
11. Q: Do your products require installation?
A: Installation is not included with our standard delivery service. For garden taps, irrigation accessories, and lawn sprinklers, we recommend professional installation by a qualified plumber or gardener to ensure correct and safe setup. Customers are responsible for installation unless an alternative arrangement has been specifically agreed with us in advance.
12. Q: How can I contact you?
A: Our customer service team is available to assist you:
-
By Email: service@bathhkroom.com
-
By Phone: +44 20 4531 5552
-
By Post(Administrative Headquarters): 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
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Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.
13. Q: Where are you based?
A: We are a UK-based online retailer operating from our base in Kingston upon Thames. Our registered office address is:
Bath HK Room
By Post(Administrative Headquarters):36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
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Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
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Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
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Contact Number: +852-81207281
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Email: support@shopline.com
Last Updated: 01 September 2026
Find below the answers to the most frequently asked questions about our products, your order, and our services on bathhkroom.com.
At Bath HK Room, we offer a range of high-quality outdoor and garden products including Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.
1. Q: What types of products do you offer?
A: We specialise in outdoor and garden products designed to make watering and garden maintenance easier. Our range includes:
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Garden Taps – Durable, weather-resistant outdoor taps.
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Irrigation Accessories – Connectors, hoses, and fittings for efficient watering systems.
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Large Floor Cushions – Comfortable, weather-resistant cushions for relaxing indoors or outdoors.
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Lawn Sprinklers – Oscillating, rotating, and stationary sprinklers for even lawn coverage.
All our products are brand new and carefully selected for quality, durability, and value.
2. Q: Are your products brand new?
A: Yes, all products we sell are brand new and carefully selected for quality, durability, and value. We work with trusted suppliers to ensure consistent quality across our collection.
3. Q: What payment methods do you accept?
A: Payments on our Site are made exclusively by bank card. We accept:
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VISA
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Mastercard
All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.
4. Q: How long does it take to process my order?
A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
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Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.
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Orders placed after the cut-off time are processed on the next business day.
5. Q: What are the delivery costs?
A: Our standard UK delivery is completely free of charge for all orders. We do not charge any additional standard delivery fees or hidden surcharges at checkout.
6. Q: What is the estimated delivery time?
A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.
7. Q: Do you deliver throughout the UK?
A: Yes! We are pleased to provide complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
8. Q: What is your returns policy?
A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.
In addition, we offer a 14-day voluntary return period for eligible purchases.
Conditions for Return:
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The product must be unused and in the same condition as received.
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It must be in its original packaging and in a resalable condition.
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All accessories and instructions must be complete.
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For garden taps, irrigation accessories, and lawn sprinklers: The product must not have been installed or connected to a water supply.
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For large floor cushions: The product must be clean, free from stains, and without any odours.
We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.
For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.
For any return or exchange request, contact us at service@bathhkroom.com. For more details, please consult our full Returns & Refunds Policy available on the Site.
9. Q: What should I do if I receive damaged or faulty products?
A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@bathhkroom.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.
10. Q: Can I modify or cancel my order?
A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@bathhkroom.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
11. Q: Do your products require installation?
A: Installation is not included with our standard delivery service. For garden taps, irrigation accessories, and lawn sprinklers, we recommend professional installation by a qualified plumber or gardener to ensure correct and safe setup. Customers are responsible for installation unless an alternative arrangement has been specifically agreed with us in advance.
12. Q: How can I contact you?
A: Our customer service team is available to assist you:
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By Email: service@bathhkroom.com
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By Phone: +44 20 4531 5552
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By Post(Administrative Headquarters): 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
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Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.
13. Q: Where are you based?
A: We are a UK-based online retailer operating from our base in Kingston upon Thames. Our registered office address is:
Bath HK Room
By Post(Administrative Headquarters):36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
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Email: support@shopline.com
Description
Complete 32mm MDPE Wall Flange and Brass Bib Tap Kit
SKU: WF32KIT012
Simplify your outdoor plumbing installation with this all-in-one kit. Designed for secure mounting and reliable water flow, this set provides the essential components needed to transition from a 32mm MDPE pipe to a functional garden tap with a quick-connect outlet.
Kit Contents:
- 1 x 32mm MDPE Wall Flange – ¾” BSP (MDPEWF32-34BSPF)
- 1 x Garden Bib Tap (GTBIB34BRASS)
- 1 x Geka Type Fitting 1” BSP (GK1BSPF)
Technical Specifications & Benefits:
MDPE Wall Flange (32mm): Engineered for durability and chemical resistance, these compression fittings allow for a secure, leak-free connection to flat surfaces. Rated for PN10 pressure (up to 10 bars / approx. 145 psi), these fittings are built to withstand mechanical stress and harsh environmental conditions without the need for specialized installation tools.
Brass Garden Bib Tap: Constructed from high-quality brass, this 3/4" BSPM inlet tap offers superior resistance to rust and corrosion. Its robust build ensures long-term reliability for outdoor watering systems, while the intuitive turn-handle design allows for precise, effortless control of water flow.
Geka Type Claw Coupling: Featuring a 1" BSP female outlet, this claw-style connector provides a universal, tool-free solution for your hose attachments. The symmetrical lug design allows for a rapid, secure twist-and-lock connection. Equipped with high-quality rubber seals, it ensures a watertight seal for efficient fluid transfer in irrigation or industrial settings.
Important Note: This kit does not include PTFE tape. Please ensure you have PTFE tape available for your installation, as it must be purchased separately.