Frequently Asked Questions

Last Updated: 30 August 2026

Find below the answers to the most frequently asked questions about our products, your order, and our services on bathhkroom.com.

At Bath HK Room, we offer a range of high-quality outdoor and garden products including Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.

1. Q: What types of products do you offer?

A: We specialise in outdoor and garden products designed to make watering and garden maintenance easier. Our range includes:

• Garden Taps – Durable, weather-resistant outdoor taps.

• Irrigation Accessories – Connectors, hoses, and fittings for efficient watering systems.

• Large Floor Cushions – Comfortable, weather-resistant cushions for relaxing indoors or outdoors.

• Lawn Sprinklers – Oscillating, rotating, and stationary sprinklers for even lawn coverage.

All our products are brand new and carefully selected for quality, durability, and value.

2. Q: Are your products brand new?

A: Yes, all products we sell are brand new and carefully selected for quality, durability, and value. We work with trusted suppliers to ensure consistent quality across our collection.

3. Q: What payment methods do you accept?

A: Payments on our Site are made exclusively by bank card. We accept:

• VISA

• Mastercard

All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.

4. Q: How long does it take to process my order?

A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).

• Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.

• Orders placed after the cut-off time are processed on the next business day.

5. Q: What are the delivery costs?

A: Our standard UK delivery is free of charge. For premium delivery services (where applicable), costs will be clearly indicated at checkout. We deliver to addresses within mainland UK (excluding some remote islands and Northern Ireland, as indicated at checkout).

6. Q: What is the estimated delivery time?

A: The total estimated delivery time is 7 to 15 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.

7. Q: Do you deliver throughout the UK?

A: We currently deliver to addresses within mainland UK. We do not currently deliver to:

• Northern Ireland

• The Channel Islands

• The Isle of Man

• Scottish Highlands and Islands

• Other UK offshore islands

If you are unsure whether we deliver to your postcode, please contact us before placing your order.

8. Q: What is your returns policy?

A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.

In addition, we offer a 14-day voluntary return period for eligible purchases.

Conditions for Return:

• The product must be unused and in the same condition as received.

• It must be in its original packaging and in a resalable condition.

• All accessories and instructions must be complete.

• For garden taps, irrigation accessories, and lawn sprinklers: The product must not have been installed or connected to a water supply.

• For large floor cushions: The product must be clean, free from stains, and without any odours.

For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.

For any return request, contact us at service@bathhkroom.com. For more details, please consult our full Returns & Refunds Policy available on the Site.

9. Q: What should I do if I receive damaged or faulty products?

A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@bathhkroom.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.

10. Q: Can I modify or cancel my order?

A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@bathhkroom.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.

11. Q: Do your products require installation?

A: Installation is not included with our standard delivery service. For garden taps, irrigation accessories, and lawn sprinklers, we recommend professional installation by a qualified plumber or gardener to ensure correct and safe setup. Customers are responsible for installation unless an alternative arrangement has been specifically agreed with us in advance.

12. Q: How can I contact you?

A: Our customer service team is available to assist you:

• By Email: service@bathhkroom.com

• By Phone: +44 2045315552

• By Post: 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

We aim to respond to all enquiries within 1 to 2 business days.

13. Q: Where are you based?

A: We are a UK-based online retailer operating from our base in Kingston upon Thames. Our registered office address is:
Bath HK Room
36-40 Richmond Rd
Kingston upon Thames KT2 5EE
United Kingdom

Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com