Frequently Asked Questions

Last Updated: 01 September 2026

Find below the answers to the most frequently asked questions about our products, your order, and our services on bathhkroom.com.

At Bath HK Room, we offer a range of high-quality outdoor and garden products including Garden Taps, Irrigation Accessories, Large Floor Cushions, and Lawn Sprinklers.

1. Q: What types of products do you offer?

A: We specialise in outdoor and garden products designed to make watering and garden maintenance easier. Our range includes:

  • Garden Taps – Durable, weather-resistant outdoor taps.

  • Irrigation Accessories – Connectors, hoses, and fittings for efficient watering systems.

  • Large Floor Cushions – Comfortable, weather-resistant cushions for relaxing indoors or outdoors.

  • Lawn Sprinklers – Oscillating, rotating, and stationary sprinklers for even lawn coverage.

All our products are brand new and carefully selected for quality, durability, and value.

2. Q: Are your products brand new?

A: Yes, all products we sell are brand new and carefully selected for quality, durability, and value. We work with trusted suppliers to ensure consistent quality across our collection.

3. Q: What payment methods do you accept?

A: Payments on our Site are made exclusively by bank card. We accept:

  • VISA

  • Mastercard

All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.

4. Q: How long does it take to process my order?

A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).

  • Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.

  • Orders placed after the cut-off time are processed on the next business day.

5. Q: What are the delivery costs?

A: Our standard UK delivery is completely free of charge for all orders. We do not charge any additional standard delivery fees or hidden surcharges at checkout.

6. Q: What is the estimated delivery time?

A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.

7. Q: Do you deliver throughout the UK?

A: Yes! We are pleased to provide complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.

8. Q: What is your returns policy?

A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.

In addition, we offer a 14-day voluntary return period for eligible purchases.

Conditions for Return:

  • The product must be unused and in the same condition as received.

  • It must be in its original packaging and in a resalable condition.

  • All accessories and instructions must be complete.

  • For garden taps, irrigation accessories, and lawn sprinklers: The product must not have been installed or connected to a water supply.

  • For large floor cushions: The product must be clean, free from stains, and without any odours.

We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.

For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.

For any return or exchange request, contact us at service@bathhkroom.com. For more details, please consult our full Returns & Refunds Policy available on the Site.

9. Q: What should I do if I receive damaged or faulty products?

A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@bathhkroom.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.

10. Q: Can I modify or cancel my order?

A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@bathhkroom.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.

11. Q: Do your products require installation?

A: Installation is not included with our standard delivery service. For garden taps, irrigation accessories, and lawn sprinklers, we recommend professional installation by a qualified plumber or gardener to ensure correct and safe setup. Customers are responsible for installation unless an alternative arrangement has been specifically agreed with us in advance.

12. Q: How can I contact you?

A: Our customer service team is available to assist you:

  • By Email: service@bathhkroom.com

  • By Phone: +44 20 4531 5552

  • By Post(Administrative Headquarters): 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

We aim to respond to all enquiries within 1 to 2 business days.

13. Q: Where are you based?

A: We are a UK-based online retailer operating from our base in Kingston upon Thames. Our registered office address is:

Bath HK Room
By Post(Administrative Headquarters):36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom

Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

  • Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

  • Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

  • Contact Number: +852-81207281

  • Email: support@shopline.com