Delivery & Shipping Policy

Last Updated: 01 September 2026

At Bath HK Room, we offer delivery across the United Kingdom on eligible garden and outdoor product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.

1. Delivery Areas

We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland. 

Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays. 

2. Delivery Cost

UK delivery is free for all eligible orders delivered within our specified delivery areas.

We do not charge an additional standard delivery fee.

Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.

If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.

3. Order Processing Time

All garden and outdoor product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).

  • Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.

  • Orders placed after the cut-off time will be processed on the next business day.

4. Delivery Time

  • Standard delivery timeframe: 7 to 15 business days (transit time after dispatch).

This is an estimated delivery timeframe and may vary depending on:

  • Product availability

  • Order size

  • Delivery location

  • Courier capacity

  • Seasonal peaks and public holidays

Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.

Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.

5. Delivery Confirmation

Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:

  • A confirmation of your scheduled delivery date

  • Contact information for the delivery team

Please ensure that your telephone number and email address are correct.

 

6. Access and Delivery Requirements

Before placing an order, customers should ensure the products can be safely delivered to the property.

Please check the following:

  • Doorways and hallways

  • Staircases and stairwells

  • Lifts (size and weight capacity)

  • Corridors and turning spaces

  • Parking and access for a large delivery vehicle

  • Any other restrictions that may affect delivery

Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.

 

7. Delivery Delays

We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:

  • Transport disruption

  • Severe weather

  • Supplier delays

  • Peak shipping periods

  • Other unforeseen circumstances

Where a significant delay occurs, we will make reasonable efforts to keep you informed.

Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.

8. Delivery Problems (Damaged or Incorrect Items)

If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.

Please provide:

  • Your order number

  • Your name

  • Photographs of the issue

  • A description of the problem

We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.

9. Contact Us

Bath HK Room

  • Email: service@bathhkroom.com

  • Phone: +44 20 4531 5552

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

10. Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

  • Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

  • Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

  • Contact Number: +852-81207281

  • Email: support@shopline.com

11. Changes to This Delivery Policy

Bath HK Room reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.

12. Governing Law

This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.