Last Updated: 30 August 2026
At Bath HK Room, we offer delivery across the United Kingdom on eligible orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
Please note: We do not currently deliver to:
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking) before delivery.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
Standard delivery timeframe: 7 to 15 business days
This is an estimated delivery timeframe and may vary depending on:
Once your order is confirmed and dispatched, you will receive a tracking number by email.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and dispatched, we will send you a confirmation email. This will include:
Please ensure that your telephone number and email address are correct.
6. Delivery of Garden and Outdoor Products
Our products are generally smaller and lighter than furniture, making delivery straightforward. However, please note:
-
Standard Delivery: Most orders will be delivered by a single courier.
-
Packaging: Products are packaged securely to prevent damage during transit.
-
Inspection: Please inspect your order upon delivery. If you notice any damage or issues, note them on the delivery receipt and contact us immediately.
7. Access and Delivery Requirements
Before placing an order, customers should ensure that there is safe access for the delivery to their property.
Please check the following:
-
Clear and accessible entrance to the property
-
Any parking restrictions that may affect the delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
8. Failed Delivery and Returns
If delivery is refused or cannot be completed, a collection charge may apply.
If you are not available to accept delivery, the courier will usually leave a card with instructions on how to rearrange delivery. Please follow these instructions promptly to avoid the order being returned to us.
If an order is returned to us due to failed delivery attempts, we will contact you to arrange redelivery, which may incur an additional shipping charge.
9. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
10. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
11. Changes to This Delivery Policy
Bath HK Room reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically.
12. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
For any questions about this Delivery Policy or your order, please contact us:
-
By Email: service@bathhkroom.com
-
By Phone: +44 2045315552
-
By Post: 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
14. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
Last Updated: 30 August 2026
At Bath HK Room, we offer delivery across the United Kingdom on eligible orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
Please note: We do not currently deliver to:
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking) before delivery.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
Standard delivery timeframe: 7 to 15 business days
This is an estimated delivery timeframe and may vary depending on:
Once your order is confirmed and dispatched, you will receive a tracking number by email.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and dispatched, we will send you a confirmation email. This will include:
Please ensure that your telephone number and email address are correct.
6. Delivery of Garden and Outdoor Products
Our products are generally smaller and lighter than furniture, making delivery straightforward. However, please note:
-
Standard Delivery: Most orders will be delivered by a single courier.
-
Packaging: Products are packaged securely to prevent damage during transit.
-
Inspection: Please inspect your order upon delivery. If you notice any damage or issues, note them on the delivery receipt and contact us immediately.
7. Access and Delivery Requirements
Before placing an order, customers should ensure that there is safe access for the delivery to their property.
Please check the following:
-
Clear and accessible entrance to the property
-
Any parking restrictions that may affect the delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
8. Failed Delivery and Returns
If delivery is refused or cannot be completed, a collection charge may apply.
If you are not available to accept delivery, the courier will usually leave a card with instructions on how to rearrange delivery. Please follow these instructions promptly to avoid the order being returned to us.
If an order is returned to us due to failed delivery attempts, we will contact you to arrange redelivery, which may incur an additional shipping charge.
9. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
10. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
11. Changes to This Delivery Policy
Bath HK Room reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically.
12. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
For any questions about this Delivery Policy or your order, please contact us:
-
By Email: service@bathhkroom.com
-
By Phone: +44 2045315552
-
By Post: 36-40 Richmond Rd, Kingston upon Thames KT2 5EE, United Kingdom
-
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
14. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com